Frequently Asked Questions
Find answers to common questions about our digital portrait service. If you don't see what you're looking for, feel free to contact us at help@pupblend.com
Your digital portrait will be delivered within 24-48 hours via email after payment confirmation. We process orders in the order they are received, and you'll receive an email notification when your portrait is ready.
We accept JPG, PNG, and HEIC formats. Maximum file size is 50MB per image. For best results, use high-quality, clear photos with good lighting.
Your portrait will be delivered in high resolution (300 DPI) suitable for printing and digital use. The exact dimensions may vary based on your original photos, but we ensure the quality is suitable for large prints.
Yes! If you're not satisfied with the result, we offer unlimited free revisions. Contact help@pupblend.com with your order details and what you'd like changed, and we'll work with you to get it right.
If we determine that your photos aren't suitable for blending (e.g., too blurry, poor lighting, or the dog isn't clearly visible), we'll contact you via email to request new photos. We want to ensure you get the best possible result.
The portrait is for personal use only. If you're interested in commercial licensing, please contact us at help@pupblend.com to discuss options.
Because each portrait is custom-created for you, we don't offer refunds. However, we do offer unlimited complimentary revisions to ensure you're happy with the final result. If you have any concerns, please reach out to help@pupblend.com.
Once your portrait is ready, we'll send you an email with a secure download link. Simply click the link to view and download your high-resolution portrait. Make sure to check your spam folder if you don't see the email in your inbox.
Absolutely! Each order creates one portrait. If you'd like multiple portraits (e.g., different dogs or different photo combinations), simply place separate orders.
Yes! We use Stripe for all payment processing, which is PCI DSS compliant and uses industry-standard encryption. We never store your full payment information on our servers.